The parcel arriving is not the end of the job. Getting orders to customers is the part that quietly decides whether this business fits around your life or slowly consumes it. Consultants who quit rarely quit because sales were hard; they quit because they were driving across town at nine in the evening for one hand cream.

Unpack properly before you arrange anything

Three steps, in order:

  1. Check the parcel against the confirmation. Discrepancies are raised now, not next week.
  2. Split it by person immediately, each set bagged and labelled. Sorting in a car park in front of a waiting customer is where mistakes and embarrassment both live.
  3. Attach the balance owed to each set if you only took part payment.

Ten minutes at the kitchen table replaces ten minutes of fumbling at every single handover.

Choose one main method

Collection from you. Cheapest in time and widely underrated. People will come if the window is predictable — a fixed evening and a fixed weekend slot beats endless individual arrangements.

One place, one time. Announce a day and a location and let everyone collect there. Five separate meetings become one hour.

On your existing route. Drop-offs that happen because you were passing anyway. Sustainable. Special journeys are not.

Postal or courier. Sensible for larger orders and distant customers. Faberlic ships to more than 40 countries and local courier options differ everywhere, so price it from what your own postal service charges — and charge it openly rather than absorbing it to seem generous.

Pick one primary method and one fallback. Trying to accommodate every preference is how the admin becomes the job.

Rules worth stating in advance

  • A holding period. "I keep orders for a week, then we rearrange." Otherwise your hallway becomes a warehouse of other people's shopping
  • Payment on collection where nothing was prepaid. The occasional exception is fine; the habit of exceptions is not
  • Check it together. The customer opens the bag while you are there. Problems raised in the moment are easy; problems raised afterwards are not

State all of this when you collect the order, never at the handover itself.

The two minutes that matter

Handover is the only moment a customer is holding the product and in a good mood. Use it: one sentence on how to use what they bought, one on what is coming in the next catalogue in about three weeks. No pressure, just information.

Convenience is what brings people back next cycle. More on building that side of things is in the business section.