Ordering from the Faberlic catalogue online is not complicated, but it rewards preparation in a way ordinary shopping does not. The catalogue runs on a cycle of roughly three weeks, and almost every problem consultants hit comes from treating it like a permanent shop window.
Do the thinking before you open the site
Two minutes here saves a cycle of regret.
Build the list first. Product codes rather than names — ranges are large and names are similar. If a customer asked for something, get the code from them or from the catalogue, not from memory.
Check which cycle you are in. Items from a previous catalogue may be gone or priced differently. The version in your account is the one that counts; a printed or downloaded catalogue is a snapshot of a moment that has passed.
Confirm you are logged in. If the prices you see match what any visitor sees, you are browsing as a guest and your discount is not being applied. Fix that before filling a basket, not after.
Placing the order
The flow is ordinary e-commerce: find items, add them, choose how you want to receive the parcel, choose how to pay, confirm. Because the interface is updated periodically and the available delivery and payment options differ across the 40+ countries Faberlic serves, the site itself is the only accurate description of the steps — read the screens as you go rather than relying on any written summary.
What deserves genuine attention is the basket review. This is where errors survive:
- Duplicated lines from adding the same item twice
- The wrong pack size of a right product
- Something left in the basket from a previous browsing session
- A total that reflects catalogue price because the login lapsed
Before you confirm
- Check the campaign deadline. An unpaid order does not wait for you; it rolls into the next catalogue on the next catalogue's terms.
- Check the delivery address, especially if you have moved or changed collection points.
- Check availability of every line. One unavailable item can hold up an otherwise ready parcel.
- Save the order number. Every later conversation about that order starts with it.
If something will not go through
Technical failures are for Faberlic support, reachable through your account. Questions about what to order, how much, and whether a promotion is worth it are for your sponsor. Sending the wrong question to the wrong place is the most common reason people wait days for an answer.
Registration itself is free with no entry fee and no compulsory purchases; the rest of the practical routine is covered in the business section.