Nearly every Faberlic ordering problem belongs to one of two families: something wrong in the basket, or something misunderstood about timing. Both are caught by a check that takes half a minute, once you know where to look.
Paying catalogue price by accident
If the totals look like what any visitor sees, your discount is not being applied — usually because you are browsing as a guest or a session expired. Check this before you fill the basket rather than at the payment step, where it is easy to assume the number is simply what things cost.
Your personal discount runs up to 26% depending on conditions. The current terms are published in the compensation plan on faberlic.com, and any percentage you read in a second-hand summary is worth nothing.
Basket errors that survive to checkout
Read the basket line by line, not by total. What turns up:
- The same item added twice across separate browsing sessions
- The right product in the wrong size or format
- Something left over from a week ago that you were only considering
- A quantity of three where you meant one — the small mistake with the largest bill
Deadline misunderstandings
The catalogue rotates roughly every three weeks and an unpaid order does not wait for you. It moves into the next cycle with that cycle's availability and pricing. Leaving payment to the final hours adds a second risk on top: every system has occasional outages, and no campaign is extended because of one.
If a date matters to a customer, order a cycle early rather than a day early.
Address and delivery details
Changing the destination or collection arrangement after confirmation is a process best avoided entirely. Verify the address and contact number before confirming, especially when the parcel is going to someone else.
When the order simply will not go through
Work through it in this order:
- Confirm you are still logged in
- Check that every line is actually available — an unavailable item can block completion
- Try a different browser or device, since a share of these problems are local
- If it persists, contact Faberlic support through your account
The screens and section names change over time and vary by market, so navigate by what the account shows you rather than by a description written elsewhere. Support handles technical failures; your sponsor handles questions about what to order. Sending each question to the right place saves days.
The habit worth forming
Order in the first half of the cycle and reread the basket once before paying. Unremarkable advice that eliminates most of this list.
More practical routines are in the business section.